Can I claim compensation if my clothes are ruined in the wash?
No, Clean Kokos is not liable for clothes that are ruined in our machines or on our premises. Our liability for damages is under any circumstances limited to the price of starting the washing machine or tumble dryer.
We recommend you follow the washing instructions for each item of clothing you put in the machine to avoid discolouration and shrinking. Are you unsure what the symbols in washing instructions mean? You can find help here.
What happens if someone steals my clothes from the laundrette?
There are no staff on the premises, so you are personally responsible for watching your clothes when you use the laundrette. As long as the washing machine is running you can be confident that it can’t be opened and your clothes stolen. However, we recommend being in the laundrette when the machine finishes.
Tumble dryers can be stopped and opened before your clothes are done. It’s therefore a good idea to be on the premises while your clothes are drying.
We are not liable for any clothes that are stolen or forgotten. Our liability for damages is under any circumstances limited to the price of starting the washing machine or tumble dryer.