The Clean Kokos FAQ!
1. GENERAL QUESTIONS
WHERE IS CLEAN KOKOS AVAILABLE?Clean Kokos is available in Oslo. We have one laundry at Grünerløkka in Markveien 28, one laundry at Frogner in Skovveien 6, and one at Sagene in Dannevigsveien 18c.
WHAT ARE THE OPENING HOURS?
CAN I GET OUT OF THE LAUNDRY AFTER THE DOOR IS LOCKED?Yes, by opening the door from inside the laundry.
IS THERE PARKING NEAR CLEAN KOKOS?
IS CLEAN KOKOS OPEN ON PUBLIC HOLIDAYS?Yes, Clean Kokos is open on public holidays with opening hours from 6 am to 10 pm.
IS THERE WI-FI IN THE LAUNDRY?Yes, we offer free Wi-Fi in all Clean Kokos laundries.
CAN I GET COMPENSATION IF MY CLOTHES ARE DAMAGED USING THE LAUNDRY?No, Clean Kokos is not liable for compensation. Our liability is limited to the cost of running a washing machine or dryer.
WHAT HAPPENS IF SOMEONE STEALS MY CLOTHES IN THE LAUNDRY?Clean Kokos is a self-service laundry without employees, and you are responsible for your clothes when using the laundry. The laundry is video monitored.
2. WHAT CAN BE WASHED?
WHAT IS THE SIZE OF THE MACHINES?The machines at Clean Kokos hold 8 kilos.
DO YOU HAVE AN OVERVIEW OF CLEAN KOKOS’ WASHING AND DRYING PROGRAMS?Here you can see an overview of which program fits best to your clothes.
CAN I WASH HARNESSES OR RUGS FOR HORSES IN YOUR MACHINES?No, this can damage the machines. The premises are video monitored, and you can be liable for the damages you cause.
CAN I DYE TEXTILES IN YOUR MACHINES?No, this can damage the machines. The premises are video monitored, and you can be liable for the damages you cause.
CAN I WASH A DOUBLE DUVET IN YOUR MACHINES?No, the washing machines at Clean Kokos hold 8 kilos. Thus, you can only wash one single duvet and pillow.
3. GET STARTED WITH APPWASH
HOW DO I DOWNLOAD APPWASH?To use the laundry, you need to download the app Appwash by Miele. The app is available for iOS and Android. We recommend downloading the app, registering as a user, and filling up your balance before visiting the laundry for the first time.
WHAT DO I DO IF I CANNOT DOWNLOAD THE APP?You can use Appwash through your web browser by clicking here.
WHAT DO I DO IF I DO NOT RECEIVE THE VALIDATION CODE BY SMS?
If you do not receive the validation code by SMS, you need to contact firstname.lastname@example.org. We recommend including your mail, phone number, full name, address, country, and currency.
WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD ON APPWASH?If you have forgotten your password for Appwash, you will get error code 61 when trying to log on to the app. You can reset your password by using the link below. Reset your password through their web portal here.
WHAT DO I DO IF I HAVE DELETED MY USER ON APPWASH?If you have deleted your user on Appwash, you will get error code 54 when trying to log in to the app. To activate your user, contact email@example.com.
WHERE CAN I FIND MY USER NUMBER IN APPWASH?Go to settings in the app, account settings, and user data. There you will find your user number consisting of nine digits.
WHAT DO I DO IF I HAVE OTHER QUESTIONS ABOUT APPWASH OR REGISTRATION?Contact firstname.lastname@example.org
HOW MUCH DOES IT COST FOR ONE WASH?One washing cycle costs NOK 55. All washing programs have the same price.
HOW MUCH DOES IT COST FOR ONE DRY?One drying cycle costs NOK 55. All drying programs have the same price.
HOW DO I PAY TO USE THE MACHINES?You need to download the app Appwash by Miele. Go to prepaid in the app, then press top up. You can use Visa, Mastercard, or PayPal. Upload a minimum of NOK 200. To avoid problems with the payment, we recommend using mobile data instead of Wi-Fi when loading your wallet.
CAN I PAY WITH COINS OR CARDS?No, you can only pay through Appwash.
CAN I UPLOAD LESS THAN NOK 200 IN THE APP?No, you need to upload a minimum of NOK 200.
CAN YOU REFUND MY REMAINING BALANCE IN APPWASH?Yes, if you delete your user on Appwash. Go to settings, terminate account, and confirm in the app.
HOW LONG WILL IT TAKE TO GET THE REMAINING BALANCE FROM APPWASH REFUNDED?1 to 3 working days. If you do not get refunded automatically after three working days, you must contact email@example.com.
CAN I USE THE LAUNDRY AGAIN AFTER DELETING MY USER?Yes, but when you have deleted your user on Appwash, the user is deactivated. To activate your user and use Clean Kokos' laundries again, you must contact firstname.lastname@example.org.
WHAT DO I DO IF I HAVE OTHER QUESTIONS ABOUT PAYMENT?Contact email@example.com
6. GET STARTED WITH WASHING AND DRYING
HOW DO I USE THE LAUNDRY?To use the laundry, you need to download the app Appwash by Miele. The app is available for iOS and Android. Or through a web browser.
HOW DO I CHOOSE THE LAUNDRY IN APPWASH?To select the correct laundry in the app, go to settings, account, and my preferred launderette. Press the pen icon and enter the machine number of a machine in the laundry. Alternatively, you can enter 30820 for Clean Kokos Frogner, 36810 for Clean Kokos Grünerløkka and 37833 for Clean Kokos Sagene.
WHERE ARE THE WASHING MACHINES?
The bottom row of machines is washing machines. The washing machines are placed under the tumble dryers.
WHERE ARE THE TUMBLE DRYERS?
The top row of machines is tumble dryers. The tumble dryers are placed over the washing machines.
HOW DO I OPEN THE WASHING MACHINE?
Pull the handle of the washing machine. The handle is marked in yellow and placed on the left side of the drum.
HOW DO I OPEN THE TUMBLE DRYER?
Pull the handle of the tumble dryer. The handle is marked in yellow and placed on the right side of the drum.
HOW DO I TURN ON THE MACHINE?
Press the on/off button located at the top right corner of the machine.
HOW DO I START A MACHINE?
Start the machine by pressing the on/off button located at the top right corner of the machine. Place your clothes in the machine and close the door. Then manually select the desired program on the machine display. When the light of the start/stop sensor button pulses, touch the start sensor key. Go to washing/dryer in the app, and select an available machine. Start by pressing start now.