Frequently asked questions

 

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The Clean Kokos FAQ!

GENERAL QUESTIONS

Where is Clean Kokos available?

Clean Kokos is available in Oslo. We are located at Grünerløkka in Markveien 28, and at Frogner in Skovveien 6.

What are the opening hours?

Clean Kokos is open from 6 am to 10 pm every day. The doors are locked automatically at 10 pm.

Can I get out of the laundry after the door is locked?

Yes, by opening the door from inside the laundry.

Is Clean Kokos open on public holidays?

Yes, Clean Kokos is open on public holidays with opening hours from 6 am to 10 pm.

Is there Wi-Fi in the laundry?

Yes, we offer free Wi-Fi in all Clean Kokos laundries.

Can I get compensation if my clothes are damaged using the laundry?

No, Clean Kokos is not liable for compensation. Our liability is limited to the cost of running a washing machine or dryer.

What happens if someone steals my clothes in the laundry?

Clean Kokos is a self-service laundry without employees, and you are responsible for your clothes when using the laundry.

WHAT CAN BE WASHED?

What is the size of the machines?

The machines at Clean Kokos hold 8 kilos.

Do you have an overview of Clean Kokos’ washing and drying programs?

Yes, you can find an overview of our programs by clicking "read more". Read more Close

Can I wash harnesses or rugs for horses in your machines?

No, this can damage the machines. The premises are video monitored, and you can be liable for the damages you cause.

Can I dye textiles in your machines?

No, this can damage the machines. The premises are video monitored, and you can be liable for the damages you cause.

Can I wash a double duvet in your machines?

No, the washing machines at Clean Kokos hold 8 kilos. Thus, you can only wash one single duvet and pillow.

GET STARTED WITH APPWASH

How do I download Appwash?

To use the laundry, you need to download the app Appwash by Miele. The app is available for iOS and Android. We recommend downloading the app, registering as a user, and filling up your balance before visiting the laundry for the first time.

What do I do if I cannot download the app?

You can use Appwash through your web browser by clicking below. Click here Close

What do I do if I do not receive the validation code by SMS?

If you do not receive the validation code by SMS, you need to contact support@appwash.com. We recommend including your mail, phone number, full name, address, country, and currency.

What do I do if I have forgotten my password on Appwash?

If you have forgotten your password for Appwash, you will get error code 61 when trying to log on to the app. You can reset your password by using the link below.
You can reset your password by using this link, go to "log in", then click "forgotten password".
Click here Close

What do I do if I have deleted my user on Appwash?

If you have deleted your user on Appwash, you will get error code 54 when trying to log in to the app. To activate your user, contact support@appwash.com.

Where can I find my user number in Appwash?

Go to settings in the app, account settings, and user data. There you will find your user number consisting of nine digits.

What do I do if I have other questions about Appwash or registration?

Contact support@appwash.com

PAYMENT

How much does it cost for one wash?

One wash cost NOK 49. All washing programs have the same price.

How much does it cost for one dry?

One dry cost NOK 49. All drying programs have the same price.

How do I pay to use the machines?

You need to download the app Appwash by Miele. Go to prepaid in the app, then press top up. You can use Visa, Mastercard, or PayPal, to upload a minimum of NOK 200. To avoid problems with the payment, we recommend using mobile data instead of Wi-Fi when loading your wallet.

Can I pay with coins or cards?

No, you can only pay through Appwash.

Can I upload less than NOK 200 in the app?

No, you need to upload a minimum of NOK 200.

Can you refund my remaining balance in Appwash?

Yes, if you delete your user on Appwash. Go to settings, terminate account, and confirm in the app.

How long will it take to get the remaining balance from Appwash refunded?

1 to 3 working days. If you do not get refunded automatically after three working days, you must contact support@appwash.com.

Can I use the laundry again after deleting my user?

Yes, but when you have deleted your user on Appwash, the user is deactivated. To reactivate your user and use Clean Kokos, you must contact support@appwash.com.

What do I do if I have other questions about payment?

Contact support@appwash.com

BOOKING

What does it mean that I can pre-book a machine in 15 minutes?

In the app, you can order and pay for a machine up to 15 minutes before arrival. It will not be available to others in the app during this period.

What happens if I am late or do not arrive for my booking?

You will have to pay for the use of one machine.

GET STARTED WITH WASHING AND DRYING

How do I use the laundry?

To use the laundry, you need to download the app Appwash by Miele. The app is available for iOS and Android. Or through a web browser.

How do I choose the laundry in Appwash?

To select the correct laundry in the app, go to settings, account, and my preferred launderette. Press the pen icon and enter the machine number of a machine in the laundry. Alternatively, you can enter 30820 for Clean Kokos Frogner and 36810 for Clean Kokos Grünerløkka.

How do I start a machine?

Place your clothes in the machine and close the door. Then manually select the desired program on the machine display. When the light of the start/stop sensor button pulses, touch the start sensor key. Go to washing/dryer in the app, and select an available machine. Start by pressing start now.

How do I get more program choices?

The machines have display panels. Press more in the bottom right corner of the display panel, then swipe right to see the various programs.

Can I change the language on the machine?

Yes, press the flags in the display and switch to the desired language.

A machine is available in the laundry room but marked as occupied in the app. What do I do?

Another customer may have booked the machine 15 minutes before attendance. If this is not the case, contact info@cleankokos.rent or use our inquiry form here. Please include the machine number.

Do I need to bring detergent?

No, the machines will automatically dose the right amount of detergent. At Clean Kokos, we use eco-friendly and hypoallergenic detergent from Ecolab, which is fragrance-free.

Can I bring detergent?

Yes, but we do not recommend it as it is not necessary. You can add your detergent to the drum. However, it can result in soap residue on the clothes.

Do I need to clean the fluff filter before using the tumble dryer?

Yes, to avoid extended drying time and program interruptions.

DURING WASHING/DRYING

What do I do if a program is interrupted and an error message shows?

Contact support@appwash.com, info@cleankokos.rent, or through our inquiry form. Please include the machine and user number, date, and time.

Why does the length of the drying program change during the cycle?

Program time depends on quantity, material, and how wet/dry the clothes are. Therefore, the program time of the drying programs may vary or skip. The tumble dryers have sensors that adapt the time after when the clothing is dry.

Why does the length of the washing program change during the cycle?

The washing machine has automatic quantity control, which means that the water level and program times adjust to the amount of fabric in some washing programs.

Can I open the machine door during a drying program?

Yes, but this will interrupt the drying program. If the clothes are not dried, you must pay for a new program if you want to dry the clothes further.

Can I open the machine door during a washing program?

No, the door locks during the washing cycle and cannot open.

AFTER WASHING/DRYIGN

What do I do if I am unsatisfied with the washing or drying result?

Contact support@appwash.com, info@cleankokos.rent, or through our inquiry form here . Please include the machine and user number, date, and time.

What do I do if the program has finished, but the machine door will not open?

After the program has finished, the light of the start/stop sensor button pulses. To open the door, touch the stop sensor key and open the door manually.

What do I do if the program has finished, but the drum continues to rotate, and the display shows anti-crease?

After the program ends, the drum continues to move for up to 30 minutes to avoid creasing. You can open the door at any time by pressing the start/stop sensor button, then opening the door manually.

What do I do if cooling/comfort shows in the display after a washing program?

As protection against scalding, the machine door cannot open if the washing water is above 55 degrees. To open the door, you must wait until the temperature in the drum has dropped and cooling/comfort no longer shows in the display.

What do I do if cooling/comfort shows in the display after a drying program?

The clothes are still cooled, and the program ends soon. You can take the clothing out of the machine or leave them to cool in the dryer until the program has finished.

What happens if I do not pick up my clothes when the program is over?

We do not take responsibility for your clothes. There is a risk that the machine will be emptied by other customers when the program has finished. There is a basket for unclaimed and forgotten clothing in the laundry.

What do I do if I have left my clothes in the laundry?

There is a basket for unclaimed and forgotten clothes in the laundry.

CONTACT SUPPORT

How can I contact Appwash support?

Contact Appwash support at support@appwash.com

How can I contact Clean Kokos support?

Contact Clean Kokos support at info@cleankokos.rent or through the inquiry form. Or call us at +4740037900. Telephone support is open from Monday till Friday from 10 am to 4 pm.

Havent tried Clean Kokos yet? That's Clean Kokos. Download the app and get washing!