Søkenettsted:

How to use Appwash

Get started with the app "Appwash by Miele"
 
When you are going to use Clean Kokos's laundries, you can choose whether you want to pay via the card terminal in the laundry, or with the app "Appwash by Miele". The advantages of using the app include being able to check the capacity of the laundry to see how many machines are available. The app will also notify you when your washing or drying is done. If you should have problems in the laundry, you can also chat with customer service through the app.
At Clean Kokos, you can pay with the app "Appwash by Miele".
Download the app
Download Appwash for ios.
Download Appwash for Android.
Use Appwash via web.
What do I do if I have problems downloading the app?

 

If you have problems with payment or with the terminal, you need to contact Appwash's customer service. Send an email to support@appwash.com. Please include your phone number and email address. Customer service is open Monday to Friday from 09:00 to 16:00. Customer service is closed on weekends and holidays. There may be long response time on email, and we recommend downloading the app before you use the laundry for the first time. It is also possible to pay with a card in the laundry.

At Clean Kokos, you can pay with the app "Appwash by Miele".
Pay with the app

  1. Download the app and register as a user.

  2. Enter the number of a machine in the laundry.

  3. Pay in the app. Go to Prepaid and press top up. Top up a minimum of NOK 200 using Visa, Mastercard or PayPal. The minimum occurs due to transaction costs. Remaining amounts can be refunded.

  4. Fill the machine with clothes and close the door.

  5. Choose a program and press start on the machine display

  6. Start the machine in the app.
The laundromats Appwash codes
Use the code 30820 for Clean Kokos Frogner.
Use the code 36810 for Clean Kokos Grünerløkka,
Use the code 37833 for Clean Kokos Sagene.
Use the code 38289 for Clean Kokos Tøyen.
Use the code 50817 for Clean Kokos Bergen.
How do I change laundromat in the app?

 

If you want to use another laundry or check the availability of one of the other laundries, you can easily do this in the app. To choose another laundry in the app, you must go to settings, account, and my laundry. Press the pen icon and enter the number of the laundry you want to use. Press check, and save. You will now see the machines at the chosen laundry.

Contact Appwash customer service
How do I contact Appwash's customer service? 
 
To contact Appwash's customer service, you can send an email to support@appwash.com. Or chat with Appwash's customer service through the app. Go to history or prepaid and send a message. Customer service is open Monday to Friday from 09:00 to 16:00. Customer service is closed on weekends and holidays. Chat is also answered on weekends, and on holidays.
 
 
Can I get a refund of my remaining balance in the app?
 

Yes, if you delete your user on Appwash. Go to settings, account, close account and confirm in the app. It can take up to 5 to 7 business days to get the money refunded. If you do not get the money refunded automatically after 5 to 7 business days, you must send an email to support@appwash.com.

Your user is now deactivated. To activate your user, and use Clean Kokos's laundries again, you must send an email to support@appwash.com. We recommend that you do this well in advance of your next visit to the laundry.

Bring your laundry to Clean Kokos

Read more about how to use the laundromats, and bring your dirty laundry to Clean Kokos
More questions?