No, the doors to Clean Kokos's laundries are open to our customers throughout the entire opening hours. The laundries are under video surveillance, but you are responsible for the clothes you wash.

Yes, Clean Kokos is open on holidays with opening hours from 06:00 to 22:00.

Yes, by opening the door from the inside of the laundry. The burglar alarm is activated after closing time.

No, the premises are alarmed and the burglar alarm is activated after closing time. If you wish to use the laundry outside opening hours, you can contact customer service.

No, Clean Kokos is a self-service laundry without employees.

Clean Kokos does not have its own parking, but there is street parking in the nearby area.

Yes, we offer free wifi in all Clean Kokos laundries

The password is cleankokos. 

At our laundries, we use fragrance-free and allergy-friendly detergent. We use the detergents Ecobrite Emulsion Clean and Ecobrite Detergent M from Ecolab. You can read more about the detergents we use here.

The detergent at Clean Kokos is automatically dosed in the correct amount. With automatic dosing of the right amount of detergent, and with the right amount of clothes in the machine, it should not foam when you start a machine. Overdosing and using too much detergent will fill the machine with foam.

No, that is not possible. Any detergent you add will be in addition to what Clean Kokos uses.

No, Clean Kokos does not use fabric softener.

Yes, you can add fabric softener in the drum.

Yes, all stains should be pre-treated with stain remover before clothes are washed in the machine.

A wash costs 70 kroner. All washing programs have the same price.

A dry costs 70 kroner. All drying programs have the same price.

If you need more information and a receipt beyond what you find in the app, you must contact Appwash's customer service at support@appwash.com.

Please include a screenshot of the transaction you want a receipt for. Alternatively, provide information about the machine number, user number, date and time of the transaction in the email.

The app is available for iOS and Android. We recommend downloading the app, registering as a user, and topping up your balance before you visit the laundry for the first time. You can read more about how to get started here.

Clean Kokos Frogner: 30820

Clean Kokos Grünerløkka: 36810

Clean Kokos Sagene: 37833

Clean Kokos Tøyen: 38289

If you have forgotten your Appwash password, you will get error code 61 when you try to log in to the app. You can reset your password here. Go to log in and forgotten password.

Send en e-mail til support@appwash.com. 

Yes, register in the app and enter the code of the laundry you want to use. Go to Wash/Dry in the app. Press the type of machine you are going to use. Here it states whether the machine is available or unavailable.

30820 Clean Kokos Frogner.

36810 Clean Kokos Grünerløkka.

37833 Clean Kokos Sagene.

38289 Clean Kokos Tøyen.

50817 Clean Kokos Bergen.

No, it is not possible to pre-book a machine in the app. You can check the availability of the machines before you go to the laundry in the app.

Yes, the app will notify you when your wash or dry is done and ready to be picked up.

The machines at Clean Kokos hold 8 kilos.

Yes, you can use only the washing machine.

The bottom row of machines are washing machines. The washing machines are located under the dryers.

Yes, you can use only the tumble dryer.

The top row of machines are dryers. The dryers are located above the washing machines.

Yes, to prevent program interruptions and to extend the drying time.

Send an email to info@cleankokos.rent. Feel free to include the machine number.

Chat with Appwash's customer service through the app. Go to history and select the machine you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

You can also start a new program, and request a refund for the failed transaction by going to history and selecting the transaction you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

If the washing program is interrupted or finished, and the clothes are not fully washed, you can start a new washing program.

Request a refund for the failed wash by going to history and selecting the transaction you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

If the program is interrupted, and the clothes are not fully spun, you can start the pump/spin program. This program is suitable if you need to spin the textiles further after a wash.

Request a refund for the failed wash by going to history and selecting the transaction you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

If the program is interrupted, but the clothes are not fully dried, you can start a new program.

Request a refund for the failed drying by going to history and selecting the transaction you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

If this error message comes up when the drying program is interrupted, it means that the clothes are too dry or too light for the dryer to register them.

If you still want to dry the clothes further, you can set the drying program to Time Program Hot.

Request a refund for the failed drying by going to history and selecting the transaction you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

Chat with Appwash's customer service through the app. Go to history and select the machine you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

You can also start a new program, and request a refund for the failed transaction by going to history and selecting the transaction you had problems with, press send message and describe the problem. Alternatively, send an email to support@appwash.com or info@cleankokos.rent. Please include machine number, user number, date and time.

The door of the machine does not open automatically when the washing program is finished. As soon as a program can be ended, the light of the start/stop sensor button pulses. Touch the stop sensor button. Open the door manually by pulling the handle of the washing machine. The handle is marked in yellow, and is located on the left side of the drum.

After the program ends, the drum rotates at intervals. This reduces creasing if the textiles are not immediately removed from the drum. The drum continues to move up to 30 minutes after the program ends. The washing machine can be opened during Anti-crease. Touch the stop sensor button. Open the door manually by pulling the handle of the washing machine. The handle is marked in yellow, and is located on the left side of the drum.

As a protection against scalding, the machine door cannot be opened if the temperature of the washing water is above 55 degrees. After the program ends or the program is interrupted, the following message is displayed "Cooling or comfort cooling". To open the door, wait until the temperature in the drum has dropped and the display has turned off. This can take up to 15 minutes. As soon as the program can be ended, the light of the start/stop sensor button pulses. Touch the stop sensor button. Open the door manually by pulling the handle of the washing machine. The handle is marked in yellow, and is located on the left side of the drum.

If the drain is blocked or in case of a power outage, you need to open the cover to the drainage system. The cover is located at the bottom left corner of the washing machine.

If the drain is blocked, there may be a larger amount of water (max. 30 l.) in the machine. To empty the drum of water, you need to press the lever of the emergency switch downwards. You must keep it down until no more water is running out.

To open the door, you need to open the door lock (yellow lever) using a key, pen, pencil, or screwdriver. Place the tool into the yellow lever, and push it down. Once this is done, you can open the door and take out your clothes.

If anti-crease is selected, the drum rotates at intervals. This reduces creasing if the textiles are not immediately removed from the drum. The drum continues to move up to 30 minutes after the program ends, to avoid creasing. Open the machine by pulling the handle of the dryer. The handle is marked in yellow, and is located on the right side of the drum.

There is no error, even though the drying process is still ongoing. The textiles are still being cooled, and the program is almost over. You can remove the textiles by opening the door manually, or let them cool in the dryer until the end of the program. Open the machine by pulling the handle of the dryer. The handle is marked in yellow, and is located on the right side of the drum.

No, we do not have paper towels on the premises. We recommend that you bring a cloth or for example paper or wet wipes if you wish to clean the machine before use.

Clean Kokos has employees who clean the premises several times a week.

Yes, cleaning is performed on the machines several times a week. We also perform maintenance washes at 90 degrees at regular intervals.

Yes, empty your pockets and shake out your garments before washing your clothes at Clean Kokos. Remove any items left in the machine after you have used it. Dispose of any waste in the general waste in the laundries.

Yes, check and clean the rubber ring on your washing machine after the wash is done, it will be a more pleasant experience for the next person using the machine.

There is a basket for uncollected and forgotten clothes in the room.

Yes, the laundry room is under video surveillance, but you are responsible for your own clothes when you use our laundries.

No, Clean Kokos is not liable for compensation. Our liability for damages is limited to the price of running a washing machine or dryer.

Send an email to support@appwash.com. Customer service is open Monday to Friday from 09:00 to 16:00. Customer service is closed on weekends and holidays.

Or chat with Appwash's customer service through the app. Go to history or prepaid and send a message. Appwash also responds to messages via chat on weekends and holidays.

Please include laundromat, machine number, user number, date and time.

Contact Clean Kokos customer service at info@cleankokos.rent. Customer service is open Monday to Friday from 09:00 to 16:00. Customer service is closed on weekends and holidays.

In case of urgent need for help outside opening hours, contact our emergency phone at +47 33398943.

Please include laundromat, machine number, user number, date and time.